Ready to LEAD – Cancellation, Reschedule & Refund Policy

We understand that circumstances may arise that prevent you from attending your reserved webinar.  Please notify Latinos LEAD as soon as possible if you are unable to attend the webinar you reserved.  Due to the costs of webinar production and the difficulty of replacing reserved slots, refund amounts decrease as the cancellation notice approaches the reserved webinar date.  Our cancellation, reschedule, and refund policies are provided below.   

I. Please send an email to programsupport@latinosleadnow.org to notify Latinos LEAD that you are unable to attend a reserved webinar.

II. Indicate if you would like to reschedule, or if you are seeking a refund. Rescheduling requests will be reviewed and approved on an availability basis. 

III. Refunds will be made if Latinos LEAD is notified of the cancellation:

  1. Full refund: Cancellation notice received 14 or more days prior to the webinar date
  2. 50% refund: Cancellation notice received between 7 and 3 days prior to the webinar date
  3. 25% refund: Cancellation notice received between 72 and 24 hours prior to the webinar date
  4. No refund for NO SHOW on the webinar date, or for webinar absence without notice.
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